TYPES OF INFORMATION WE COLLECT
Quotes for Products and Services
Our site contains forms that allow you to enter personal identifiable information in order to receive a quotation for the goods and services we offer. These services include, but are not limited to transportation and moving services, packing services, and warehouse services. Depending on the type of service, we may collect different information from you in order to accurately respond to your request. We may need to share your personal identifiable information with our partners and affiliates in order to accurately give you the information you have requested. When you submit this information you agree that it’s okay to share this information with our partners and affiliates.
Payments for Products and Services
Contests and Sweepstakes
Our site sometimes includes notices of promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you’re a winner). Within a reasonable time after the conclusion of the promotion, the personal information will be deleted from our database, unless you’ve agreed to permit us to keep it and use it to contact you again.
Questionnaires and Surveys
We may occasionally ask visitors to complete surveys and opinion polls about their attitudes and interests. Surveys help us to understand your needs. If sample answers to surveys are posted on the website site, no personally identifiable information will be included. If you participate in one of our surveys, you can be assured that we do not maintain any personal information about you in our databases as a result of the survey.
How We Use Your Personal Information
If you specifically agreed to follow-up contacts by us or asked to be put on our mailing list when you registered, we may contact you from time to time. For example, we may send you marketing or promotion materials; we may respond to your comments or requests for information; or we may contact you if needed in the course of processing a product or service you requested through our website.
When you use our quotation function, we collect whatever information you submit, this includes the information entered into the comments area. Please remember that when you post your comments they are publicly available, so you should exercise caution when deciding to disclose anything personal about yourself. We will not display comments that include personally identifying information.
In the e-mail section of our site, we ask for some personally-identifiable information, such as your name and phone number. We use this information only if we need to contact you directly because our attempts to contact you by e-mail were unsuccessful. We don’t use your e-mail address for any purpose other than responding to the message you’ve sent, unless we have your permission.
We also use personal information about you to improve our marketing and promotional efforts; to statistically analyze website usage; and to improve our features and content. We may also use your personal information to deliver content that is customized to your interests as we best understand them from the information you’ve provided to us and your activities on the site. This customized content may include such things as banners, product information, and promotions. We do not collect personal information automatically, but we may combine non-personal information collected automatically with your previously submitted personal information.
Third Parties Who Provide Support Services to Berger Transfer & Storage
In the course of doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we hire agencies to help administer moving services, to analyze data, to fulfill orders you place, and to provide customer service. These agents (including Allied Van Lines and SIRVA) may have access to personal information if it is needed to perform their functions for Berger Transfer & Storage and it’s affiliates; however, they are prohibited from using it for other purposes and they are required to maintain the information in confidence.
Data Sharing and Transfer
We do not sell, transfer, or disclose the personally-identifiable information we gather at our websites to third parties without your prior consent. There are only two exceptions to this rule: (1) We will disclose information in cases where we believe in good faith that it is necessary to prevent a crime or an injury to ourselves or third parties; and (2) We disclose information to third parties who provide support services to us, as described above including Allied Van Lines and SIRVA.
There may be times when we share aggregate information about our visitors (for example, the percentage of male and female visitors to our site) with advertisers, business partners, sponsors, and other third parties in an effort to customize or enhance the content and advertising of our site for our users. We may also aggregate data from web log files (such as your web browser, operating system, pages visited, etc.) to understand how users navigate the site and what features are most popular.
Links to Other Sites
Choice and Control
You are ultimately in control of the personally-identifiable information you provide to us on our site. For example, you can always change your preference for follow-up contacts just calling us as mentioned on the About and Contact Us sections of our website.
Important Note to Kids
Before providing your name, address, e-mail address, or any other personal information to anyone on the Internet, be sure to ask your parents if it’s OK.
We are committed to keeping your child safe while using our website(s). We do not directly collect personally identifiable information from kids under 13 in the child-directed areas of our website, except as permitted by federal regulations and Children’s Advertising Review Unit (CARU), a part of the Council of Better Business Bureaus, guidelines. We do sometimes offer promotions in areas of our website, such as a sweepstakes or contest. In those cases, we may permit the child to enter by submitting a first name and e-mail address only, along with the name and e-mail address of his/her parent. We then would notify the parent about the child’s entry, and offer the parent an opportunity to withdraw the entry and remove the submitted information from our database. If the parent permits the child’s participation in the promotion and the child wins, we contact the parent (not the child) for further personal information needed for any prize delivery. We do not use the child’s personal information for any purpose other than completion of the promotion, and we do not share the information with third parties (other than support service companies as described above), unless we’ve explicitly said so in the notice to parents. We delete both the child’s and the parent’s personal information from our database within a reasonable time after the conclusion of these promotions, unless the parent has given permission for us to retain the information in our files.
Under federal law, websites directed to children under 13 are prohibited from conditioning a child’s participation in an activity on the child’s disclosing more personal information than is reasonably necessary to engage in the activity. We comply fully with this requirement.
Upon proper identification, any parent can review any personal information we have collected from their child, if we are still maintaining the information in our operational database. They may also request that the information be deleted from our database, and refuse to permit further collection or use of their child’s information. If you are a parent and wish to exercise these rights, please contact Berger Transfer & Storage as described below.
How To Contact Us
2950 Long Lake Road, Roseville, MN 55113
Attention: Customer Service Department
We’ll be happy to answer your questions or hear your concerns.